Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with My Nani Care. We work to prepare and ship your order as quickly and carefully as possible.

Order Processing

Orders are generally processed and prepared for shipment within 3–5 business days from the date the order is placed.

Business days are Monday through Friday and exclude weekends and recognized holidays.

Processing times may be longer during holidays, promotional events, new product launches, periods of unusually high order volume, or circumstances outside of our reasonable control.

Shipping & Delivery

Once your order has been processed and transferred to the shipping carrier, delivery time will depend on the shipping method selected, destination, and carrier operations.

The 3–5 business day processing period does not include carrier transit or delivery time.

Any delivery date provided at checkout or by the shipping carrier is an estimate and is not guaranteed by My Nani Care.

Tracking Information

When tracking information is available, customers will receive a shipping confirmation with tracking details after their order has been prepared for shipment.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact care@mynanicare.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Returned or Undeliverable Packages

If a package is returned to My Nani Care because of an incorrect or incomplete address, failed delivery attempt, refusal, or other issue outside of our control, additional shipping charges may apply if the customer requests that the order be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, circumstances such as carrier delays, weather conditions, service interruptions, or other events outside of our reasonable control may affect delivery.

If your tracking information indicates a delivery problem, please contact the shipping carrier and care@mynanicare.comso we can assist with reviewing the situation where appropriate.

A package marked "delivered" by the carrier does not automatically qualify for a refund. Claims will be reviewed based on the circumstances and available tracking information.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact care@mynanicare.com promptly.

Include your order number, a description of the issue, and clear photographs of the product and packaging so our team can review your claim.

Contact Us

For shipping questions or concerns, contact:

My Nani Care Customer Support
Email: care@mynanicare.com

Please include your order number when contacting us so we can assist you efficiently.