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Shipping & Returns

1 / Order Processing

- Orders are processed within 1-2 business days of receipt.
- Orders placed on weekends or holidays will be processed the next business day.

2 / Shipping Methods and Delivery Times

- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
- Delivery times are estimates and commence from the date of shipping rather than the date of order.

3 / Shipping Rates

- Standard Shipping: Free on orders over $50, otherwise $6.99.
- Expedited Shipping: $14.99
- Overnight Shipping: $29.99

4 / International Shipping

-While your business is appreciated, we aren't offering international shipping at this time but please keep checking our website for updates.

5/ Order Tracking

- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number on our website or the carrier’s website.

6 / Delivery Issues

- If your order is delayed, please contact our customer service team for assistance.
- We are not responsible for delays caused by the carrier or unforeseen circumstances beyond our control.

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Return Policy

1 / Return Eligibility

- We do not accept returns. All sales are final.

2/ When we will send the replacement

We will gladly send a free replacement if:

  • Your item is damaged during shipping

  • Your order has a manufacturing defect (e.g. faulty seal, mislabeling, leakage)

  • You find something in the product that does not belong (e.g. foreign object or contamination)

 To request a replacement, contact us within 7 days of delivery at mynanicare@gmail.com
Include:

  • Your order number

  • Clear photos of the issue

  • A brief description of what went wrong

3 / Return Shipping

- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping method for returns, as we are not responsible for lost or damaged items during return transit.

4 / Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5 / Exchanges

- We do not offer direct exchanges. If you need a different product, please place a new order.

6 / Non-Returnable Items

- For hygienic reasons, certain items such as vaginal gel, washes, supplements, suppositories, anti- chafing wax sticks, and refresher sprays may not be eligible for return. To be eligible- products must be unopened, unused, and in original packaging.
-All sale items are final sale and cannot be returned.

7 / Damaged or Defective Products

- If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order.
- We will arrange for a replacement or issue a full refund, excluding shipping costs.

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​If you have any questions or need further assistance, please contact our customer service team at care@mynanicare.com or 754-230-2060.

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  • We do not accept returns or exchanges on used, opened, or personal care items unless the issue falls under the categories above.

  • We do not offer refunds for allergic reactions or product dissatisfaction. All ingredients are listed online so you can make an informed choice.

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