My Nani Store Policy

Welcome to My Nani! We are committed to providing you with clean, effective, and feminine-safe wellness solutions. Please review our store policies below.

 

General Policy

Due to the intimate nature of our products, we prioritize your health, safety, and hygiene. All sales are final, with limited exceptions outlined below.

 

Privacy Policy

We respect your privacy. Your personal information is used solely to process and fulfill your order. We do not sell or share your data with third parties. All transactions are encrypted and secure.

 

Payment Methods

We accept the following forms of payment:

• Visa, Mastercard, American Express, Discover

• PayPal

• Apple Pay / Google Pay

• Wix Secure Checkout

All payments must be authorized before order processing.

 

Pricing & Promotions

All prices are listed in USD and are subject to change without notice. Promotional codes cannot be combined and must be applied at checkout. We reserve the right to cancel or modify promotions at any time.

 

Product Availability

All products are subject to availability. In the rare event an item becomes unavailable after purchase, we will notify you and offer a substitution, store credit, or refund.

 

Orders & Cancellations

Orders begin processing immediately. If you need to make changes or cancel, email care@mynanicare.com as soon as possible. We cannot guarantee changes once the order is in fulfillment.

 

Shipping Policy

We ship Monday–Friday. Processing takes 1–3 business days, followed by standard shipping (3–7 business days).
You will receive a tracking number once your order ships.

Shipping Delays: We are not responsible for shipping delays caused by carriers, weather, or incorrect addresses.

 

Return & Exchange Policy

Due to the personal nature of our feminine care products, all sales are final and non-returnable.
We do not accept returns or exchanges for:

• Used or opened items

• Buyer’s remorse or incorrect selection

• Allergic reactions or personal sensitivity

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Damaged or Defective Products

If your product arrives damaged, has a manufacturing defect, or contains something that doesn’t belong, we will gladly send a free replacement.

 Important:

To validate the issue, you must contact us within 7 days of delivery and provide:

• Your order number

• Clear photos of the damage or defect

Email us at care@mynanicare.com or text 754-230-2060. Replacements are issued once the issue is verified.

 

Customer Service

We're here to help!
Questions? Concerns? Reach out anytime:

 care@mynanicare.com
(754) 230-2060
(Available Monday–Friday, 10AM–6PM EST)

 

Changes to Policies

My Nani reserves the right to update or change these policies at any time without prior notice. Please review this page regularly for any updates.